Comcast has announced a multi-faceted initiative to support relief efforts for those impacted by the Park Fire in California, which has become the fourth largest fire in the state’s history. The telecommunications giant is offering technology services, expanded internet access, and financial contributions to aid affected communities and emergency responders.
As part of its support package, Comcast will provide Internet and TV services at the Local Assistance Center (LAC) in Chico. Starting August 5, the center will be open for two weeks, Monday through Saturday, from 9:00 a.m. to 5:00 p.m. This service will enable fire-affected residents to access essential government services and resources needed for recovery and rebuilding efforts.
To ensure widespread connectivity during this crisis, Comcast has opened 1,100 public Xfinity WiFi hotspots across Butte and Tehama Counties. These hotspots are now available free of charge to anyone, including non-Xfinity customers, helping both residents and emergency personnel stay connected throughout the disaster response.
In addition to these technological measures, Comcast has pledged $70,000 in cash and in-kind donations to support fire relief efforts. The funds will be distributed among six local organizations that play crucial roles in disaster response and community support. These include the Boys and Girls Clubs of the North Valley, North Valley Animal Disaster Group, North Valley Community Foundation, Northern Valley Catholic Social Service, Inc., True North Housing Alliance, and Watch Duty.
To assist customers in staying connected during this challenging time, Comcast has provided detailed instructions on how to access the free Xfinity WiFi hotspots. Users can locate hotspots through the Xfinity.com/wifi website or by using the Xfinity WiFi Hotspots app. The company has also outlined specific login procedures for both Xfinity Internet customers and non-subscribers.
In preparation for potential service disruptions, Comcast encourages customers to download their free mobile apps, including Xfinity My Account for outage updates, Xfinity Stream for access to live TV and weather updates, and Xfinity WiFi Hotspots for locating available connections. The company may also send text alerts with important service information and restoration tips.
Comcast has provided additional safety precautions and helpful tips for customers, such as using surge protectors for electronics, understanding the process of service restoration after power outages, and how to reset devices if services are not immediately restored. The company also reminds customers to stay clear of downed power and cable lines for safety reasons.
For Comcast Business customers, specific recommendations include downloading the Comcast Business App, enabling call forwarding to mobile devices, and ensuring that backup systems like Connection Pro services are properly configured.
This comprehensive support package from Comcast demonstrates the critical role that telecommunications companies play in disaster response and community resilience. By providing essential connectivity, financial support, and practical resources, Comcast is contributing significantly to the recovery efforts in the wake of the devastating Park Fire. The company’s actions highlight the importance of corporate involvement in addressing natural disasters and supporting affected communities during times of crisis.
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