Peapack Private Bank & Trust has promoted Carlos A. Pacheco to Senior Vice President, Director of Enterprise Client Experience, a strategic role focused on improving client engagement and organizational performance.
In his new position, Pacheco will be responsible for implementing comprehensive strategies designed to optimize client interactions. His key responsibilities include leading client relationship surveys, transforming the organization’s contact center, and driving artificial intelligence initiatives to enhance client experiences.
With 25 years of banking and operations experience, Pacheco brings extensive expertise to his new role. Since joining Peapack Private in 2018, he has successfully managed deposit operations and electronic banking divisions, emphasizing process automation and digital banking strategy.
Prior to his current role, Pacheco held significant operational leadership positions at multiple financial institutions, including New Jersey Community Bank, where he managed branch locations and oversaw retail sales and customer service. His professional background also includes roles at 1st Constitution Bank, National City Bank, and Independence Community Bank.
Pacheco’s educational background includes coursework from The College of Staten Island and comprehensive training programs in banking, including Community Bankers Financial Education certifications in Bank Secrecy Act, Bank Security, and Retail Banking.
The promotion underscores Peapack Private Bank & Trust’s commitment to delivering high-quality, client-centric banking services. By focusing on experience management and continuous improvement, the bank aims to maintain its reputation for innovative and personalized financial solutions.
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