OYO, a global hospitality technology company, has introduced an innovative payment feature that allows guests to book hotel rooms without requiring immediate payment or credit card details. The new Pay at Hotel option provides travelers unprecedented flexibility across more than 400 properties in 35 states.
The feature, designed to streamline the booking experience, enables guests to secure accommodations through a three-click process without upfront financial commitment. Initially tested in the Houston market, the payment option demonstrated significant customer interest and reduced cancellation rates.
Nikhil Heda, Head of Business Development for OYO US, emphasized the strategic importance of the new payment method. By addressing travelers’ evolving needs, particularly for business professionals and spontaneous trip planners, OYO aims to differentiate itself in the competitive hospitality market.
Early data from the pilot program revealed promising results, including higher customer satisfaction scores and strong adoption among last-minute bookers. The Pay at Hotel feature is available through OYO’s mobile app and website, reflecting the company’s technology-driven approach to hospitality services.
This launch follows OYO’s acquisition of G6 Hospitality, which operates Motel 6 and Studio 6 brands. However, the new payment feature will exclusively apply to OYO-branded properties, further establishing the company’s unique market positioning in the economy accommodation segment.
By offering this flexible payment option, OYO continues to innovate in the hospitality technology space, providing travelers with more convenient and accessible booking experiences across the United States.
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