In a significant development for the Australian motor insurance industry, AAMC has introduced its pioneering Intermediated Motor Team (IMT) framework, setting a new benchmark in motor vehicle accident management. This innovative approach, the first of its kind in Australia, promises to transform the way motor claims are handled, offering immediate expert intervention from the moment an incident occurs.
AAMC, established in 2002 by Steve Chapman and Simon Manolaros, has grown to become a nationwide leader in motor vehicle accident management services. The company identified gaps in the motor loss assessing market over two decades ago and has since been committed to providing structured, consistent services to the majority of the Australian motor insurance sector.
The newly introduced IMT framework represents a paradigm shift in motor claims management. By initiating expert intervention from Day Zero, the IMT ensures a streamlined and efficient process that benefits all stakeholders involved in a motor vehicle accident. This proactive approach addresses a critical gap in the industry, where policyholders were often left to navigate repairs and manage business interruptions on their own in the immediate aftermath of an incident.
Under the IMT model, AAMC takes charge of all accident management activities immediately after an incident occurs. This includes triaging damage, facilitating communications, assisting with repair estimates, and beginning the assessment process. The focus on early intervention and proactive management ensures that claims progress quickly through various stages, reducing delays and keeping all parties informed and satisfied.
For brokers, the IMT framework represents a significant enhancement to their insurance offerings. It enables them to provide a high-quality, best-practice claims capability, ensuring that their clients receive immediate support during a critical time. This early intervention approach mitigates costs, identifies damage early, and engages with repairers and third parties proactively, resulting in a smoother, more efficient claims process.
The transparency provided by the IMT ensures that all parties involved in a claim have clear visibility of its status and what to expect next. This level of transparency and efficiency is expected to lead to higher satisfaction among all stakeholders, including brokers, insurers, and clients.
AAMC’s commitment to operational excellence is evident in their approach to developing the IMT framework. The company’s experienced team of motor loss assessors and customer service representatives are dedicated to delivering top-tier outcomes for their clients, who represent the majority of the Australian motor insurance sector.
The introduction of the IMT framework is particularly significant given the fragmented nature of the motor assessing industry in Australia. Prior to AAMC’s innovations, the market was dominated by small, localized providers. AAMC’s nationwide approach and consistent service delivery have set a new standard in the industry.
As the largest and most experienced provider of specialist accident management and assessing services to the Australian motor insurance and associated industries, AAMC continues to build and develop expertise, systems, and capabilities to facilitate every aspect of a motor vehicle accident. Their comprehensive approach includes a contact center for customer interaction, dedicated suppliers to reinstate vehicle damage, and in-house assessors and technical experts who mitigate costs.
The introduction of the Intermediated Motor Team framework by AAMC marks a significant milestone in the evolution of motor vehicle accident management in Australia. By offering immediate expert intervention and a streamlined claims process, AAMC is not only improving the experience for policyholders but also providing valuable tools for insurers and brokers to enhance their services. As the industry continues to evolve, innovations like the IMT framework are likely to play a crucial role in shaping the future of motor insurance claims management.
To learn more about AAMC’s services, visit their website.
This news story relied on a press release distributed by News Direct. Blockchain Registration, Verification & Enhancement provided by NewsRamp™. The source URL for this press release is AAMC Introduces Groundbreaking Intermediated Motor Team for Efficient Accident Management.